Our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak, we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment. We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks and in your home. This checklist is now a non-negotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.
SAFE HOME CHECKLIST
We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).
We require that work surfaces at our office and all cell phones used by team members be cleaned and sanitized after each use.
We have closed our building to outside visitors and vendors in an effort to limit unnecessary contact for our internal employees. We have also set up team members to work safely and remotely where applicable.
We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.
We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.
We will wear masks as we travel to service areas.
Our team has been provided shoe covers & gloves to wear in homes when necessary.
All members of our team will be required to focus on frequent hand washing.
All team members have been instructed not to shake hands and to maintain a safe distance.
Our technicians will operate under formalized safety guidelines to protect themselves and others through the service experience.
A MESSAGE FROM OUR GENERAL MANAGER
For over 100 years our team at MSP has been committed to your comfort. At this difficult time, I wanted to let you know that this commitment has never been stronger. We are taking massive steps to ensure your health, and safety during every visit. We are doing this because the safety, comfort, and protection of our team members, our customers, and their families mean everything to us. Please know that we are 100% committed to doing whatever it takes to be here for you and we will get through this together. If you need us, please do not hesitate to call us at (651) 346-0237 to schedule service.
Eric Swanson, General Manager of MSP Plumbing, Heating, and Air
